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Terms of Service

Last Updated: November 29, 2025

Welcome to Carter's Captivating Leadership Solutions, LLC. These Terms of Service ("Terms") govern your use of our website captivatinglead.com and our services. By accessing or using our website and services, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing and using this website and our services, you accept and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our website or services.

2. Description of Services

Carter's Captivating Leadership Solutions, LLC, led by Dr. Amy J. Carter, provides:

  • Executive leadership coaching services
  • Keynote speaking and presentations
  • Leadership training programs and workshops
  • Organizational consulting services
  • Educational resources and content
  • Digital downloads and lead magnets

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without notice.

3. Eligibility

You must be at least 18 years old to use our services. By using our services, you represent and warrant that you meet this age requirement.

4. User Accounts and Registration

Some features of our services may require you to create an account or provide personal information. You agree to:

  • Provide accurate, current, and complete information
  • Maintain and promptly update your information
  • Maintain the security of your account credentials
  • Accept responsibility for all activities under your account
  • Notify us immediately of any unauthorized use

5. Coaching Services

5.1 Nature of Coaching

Our coaching services are designed to support personal and professional development. Coaching is not therapy, counseling, or psychological treatment. If you require mental health services, we recommend consulting with a licensed mental health professional.

5.2 Coaching Agreement

Specific coaching engagements will be governed by separate coaching agreements that outline:

  • Scope of services
  • Duration and frequency of sessions
  • Fees and payment terms
  • Cancellation and rescheduling policies
  • Confidentiality provisions

5.3 Client Responsibilities

Clients are responsible for:

  • Arriving prepared for coaching sessions
  • Implementing agreed-upon action steps
  • Communicating openly and honestly
  • Making their own decisions and taking responsibility for outcomes

6. Speaking Engagements and Training

Speaking and training engagements are subject to separate contracts that specify:

  • Event details and deliverables
  • Fees, expenses, and payment terms
  • Cancellation and force majeure provisions
  • Intellectual property rights
  • Recording and distribution rights

7. Payment Terms

7.1 Fees

Fees for services will be specified in individual service agreements. All fees are in U.S. dollars unless otherwise specified.

7.2 Payment Methods

We accept various payment methods as specified in service agreements. Payment is typically required prior to or at the time of service delivery.

7.3 Refund Policy

Refund policies vary by service type and will be outlined in individual service agreements. Generally:

  • Coaching sessions canceled with less than 24 hours notice are non-refundable
  • Digital products and downloads are non-refundable once accessed
  • Training and speaking engagement cancellations are subject to contract terms

8. Intellectual Property Rights

8.1 Ownership

All content on this website, including but not limited to text, graphics, logos, images, videos, and software, is the property of Carter Captivating Leadership Solutions or its content suppliers and is protected by copyright, trademark, and other intellectual property laws.

8.2 Licensed Use

We grant you a limited, non-exclusive, non-transferable license to access and use our website and materials for personal, non-commercial purposes. You may not:

  • Modify, copy, distribute, or reproduce any content without written permission
  • Use content for commercial purposes
  • Remove copyright or proprietary notices
  • Reverse engineer or create derivative works

8.3 Client Materials

Materials you provide during coaching or consulting remain your property. We may use anonymized case studies or testimonials with your prior written consent.

9. Confidentiality

We maintain confidentiality of information shared during coaching and consulting engagements, subject to the following exceptions:

  • Information required to be disclosed by law
  • Information necessary to prevent harm to yourself or others
  • Information shared with your explicit written consent
  • Anonymized information used for professional development or marketing

10. Limitation of Liability

To the fullest extent permitted by law:

  • Our services are provided "as is" without warranties of any kind
  • We are not liable for any indirect, incidental, special, or consequential damages
  • Our total liability shall not exceed the amount paid for the specific service
  • We make no guarantees about specific outcomes or results

This limitation applies regardless of the legal theory on which claims are based.

11. Disclaimer of Results

While we strive to provide high-quality coaching, training, and consulting services, we cannot guarantee specific results. Success depends on many factors, including your commitment, effort, circumstances, and implementation of strategies discussed.

12. User Conduct

You agree not to:

  • Use our services for any unlawful purpose
  • Harass, abuse, or harm others
  • Impersonate any person or entity
  • Interfere with or disrupt our services
  • Attempt to gain unauthorized access to our systems
  • Transmit viruses, malware, or harmful code
  • Collect information about other users without consent

13. Third-Party Links and Services

Our website may contain links to third-party websites or services. We are not responsible for the content, accuracy, or practices of third-party sites. Your use of third-party services is at your own risk.

14. Testimonials and Endorsements

Testimonials on our website represent individual experiences and results may vary. Testimonials are not intended as guarantees or promises of results.

15. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to this website. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.

16. Termination

We may terminate or suspend your access to our services immediately, without prior notice, for any reason, including breach of these Terms. Upon termination:

  • Your right to use our services ceases immediately
  • Any provisions that should survive termination will remain in effect
  • Payments for completed services remain due

17. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Mississippi, United States, without regard to conflict of law provisions. Any disputes arising from these Terms or our services shall be resolved in the courts of Mississippi.

18. Dispute Resolution

In the event of a dispute, we encourage you to contact us first to seek an informal resolution. If informal resolution is unsuccessful, disputes may be resolved through mediation or arbitration before resorting to litigation.

19. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

20. Entire Agreement

These Terms, together with our Privacy Policy and any separate service agreements, constitute the entire agreement between you and Carter's Captivating Leadership Solutions, LLC regarding use of our services.

21. Contact Information

If you have questions about these Terms of Service, please contact us at:

Carter's Captivating Leadership Solutions, LLC
Dr. Amy J. Carter
Email: ajcarter.solutions@captivatinglead.com
Website: captivatinglead.com

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